Dear Lord, Help Us

To give those who don't know the proper update, Caroline and I work together at the lovley World Collision! Yaya, how wonderful.

The other day, when the heavens had parted and the rain fell down from the sky (or however it goes, I'm not sure. Forgive me, my religious background is escapingly small) Caroline had answered a phone call sometime around 2:15pm. With my back to her, working on absolutley nothing, I over heard her conversation with this "customer."

The conversation, with little to no exaggeration, went something like this:
Caroline: Good Afternoon, World Collision.
Customer: ------- (remember, I cant hear what this guy is saying)
Caroline: Sure, how do you spell your last name?
Customer: --------
Caroline: Sir, you don't know how to spell your last name?
Customer:---------
(by this time I had grown more interested in the conversation and stopped my "work"[which I still need to point out, its nothing work] and started to listen to the "special" conversation)
Caroline: Sir, I cannot help you if you don't know how to spell your last name.
Customer: -------(im assuming now this guy can't even speak english, or is just dumb as a rock)
Caroline: Okay, well sir, whats your last name start with?
Customer: ------------

By the end of the 45 minute escapade, Caroline finally hung up the phone with a bit of grief and ended up finding out that the guys last name started with a "B".

Please, someone, come save us!!!!